ProxyFlow ("we", "us", or "our") operates the https://proxyflow.net website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

1.1 Account Information

When you register, we collect your email address and password (hashed). If you provide it, we may also collect your full name and company name.

1.2 Payment Information

We do not store your credit card details. All payment processing is handled by our Merchant of Record, Paddle.com. We only retain a customer ID and subscription status linked to your account.

1.3 Usage Data (Proxy Traffic)

To maintain service quality, prevent abuse, and calculate billing, we collect limited metadata about your proxy usage:

Logged: Timestamp, Target Domain (e.g., google.com), Bandwidth used, Response Status Code (e.g., 200 OK), and Response Time.
NOT Logged: We do not log the content of your requests (POST bodies), the content of responses (HTML/JSON), or your cookies/headers.

2. How We Use Your Data

We use the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To provide customer support
To monitor the usage of the Service (billing and analytics)
To detect, prevent and address technical issues and abuse (fraud prevention)

3. Data Retention

Account Data: Retained as long as your account is active. You may request deletion at any time.
Traffic Logs: Usage metadata is retained for 30 days for debugging and abuse monitoring, after which it is aggregated or permanently deleted.

4. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation (e.g., court order)
To protect and defend the rights or property of ProxyFlow
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public

5. Service Providers

We employ third-party companies to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to assist us in analyzing how our Service is used.

Paddle: Payment processing.
Hetzner/DigitalOcean: Cloud infrastructure hosting.
SendGrid: Transactional emails.

6. Your Data Rights (GDPR/CCPA)

ProxyFlow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you or if you want it to be removed from our systems, please contact us.

7. Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We use industry-standard SSL encryption and secure database practices.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: privacy@proxyflow.net